Optimization of internal communication and use of ICT’s in a bank: employees’ viewpoint. JOURNAL OF KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY, [S. l.], v. 6, n. 1, p. 13–29, 2024. DOI: 10.31501/rgcti.v6i1.15015. Disponível em: https://portalrevistas.ucb.br/index.php/rgcti/article/view/15015. Acesso em: 23 sep. 2026.