The process of internal communication in organizations: a study from the perspective of employees. JOURNAL OF KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY, [S. l.], v. 10, n. 1, p. 20–30, 2026. DOI: 10.31501/rgcti.v10i1.16220. Disponível em: https://portalrevistas.ucb.br/index.php/rgcti/article/view/16220. Acesso em: 23 sep. 2026.