The role of content curation in the implementation of chatbots in public services. JOURNAL OF KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY, [S. l.], v. 8, n. 1, p. 31–46, 2025. DOI: 10.31501/rgcti.v8i1.15087. Disponível em: https://portalrevistas.ucb.br/index.php/rgcti/article/view/15087. Acesso em: 23 sep. 2026.