The role of feedback in strengthening the bidirectionality of internal communication in organizations
DOI:
https://doi.org/10.31501/clogia.v18i1.15591Abstract
This article investigates the role of feedback in strengthening the bidirectionality of internal communication in organizations. This is a qualitative study developed based on a bibliographic review, with the aim of obtaining a more comprehensive perception of the importance of feedback for two-way communication in organizations. The study points out that feedback is an essential tool that directly impacts employee motivation and engagement, in addition to facilitating the construction of a climate of trust between leaders and subordinates. Feedback, when applied effectively, contributes to improving interpersonal interactions and organizational performance. Despite its recognized importance, feedback is often underutilized in organizations, resulting in communication failures that can compromise the work environment. The paper concludes that fostering a culture that values feedback is vital to effective communication within organizations, with significant implications for organizational health and employee performance.
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